FAQ

🎯 Product information

  • Material Information 🧸                                                  

    Our plush is crafted from high-pile fabric and faux rabbit fur, ensuring a luxurious and exceptionally soft feel. The materials used are both safe and devoid of any peculiar odors, guaranteeing a comfortable and harmless experience.                                                                   

  • How should I care 🫧 for the plush? 

    To maintain the quality of the plush, we recommend spot cleaning or hand washing only. Machine washing or drying may potentially damage the plush.

  • Can I request a customized plush🎀🧸? What's the procedure?  

    Certainly, we offer the option for customized plushies. As both the designer and manufacturer of our adorable plush collection, we welcome custom orders. For detailed information, please visit our dedicated page at https://www.plushshop.com/pages/customize-your-plush and https://www.plushshop.com/products/customized-plush-with-customer-drawing_pos=1&_psq=customi&_ss=e&_v=1.0&variant=44780878102783. Once you've decided to proceed with your order, kindly contact our customer service at service@plushshop.com. Our team will assist you in discussing the specifics of your character's design and creation.

  • Where will my products ship from✈️?   

    We operate from two distinct warehouses, located in China and the USA respectively. Your orders will be shipped from the warehouse that corresponds to your geographical location.

  • What is meant by 'gift packing' 🎁? 

    When you opt for a plush item with gift packing, your order undergoes a distinct packaging process. Initially, your plush will be encased within a dedicated gift box, eschewing the vacuum-sealing process. Additionally, the gift box includes a selection of merchandise and a badge holder. The specific items included as gifts may vary depending on festivals or stock availability, but rest assured, they consistently comprise delightful and appealing offerings✨💝

🎯 Shipping&Delivey

  • What countries do you ship to✈️📦?  

    We currently facilitate shipping services to a majority of countries🌏; however, there are specific exceptions.Unfortunately, we do not offer shipping services to the following countries: Ukraine, Ecuador, Costa Rica, Brunei, Bosnia and Herzegovina, Bolivia, Belarus, United States Minor Outlying Islands, Argentina, Aruba, and Martinique. 

    We regret to inform you that shipping services to these countries are presently unavailable on our platform. We appreciate your understanding in this matter💓. We encourage you to stay updated with our developments, and we will endeavor to extend our services to you in the near future. Thank you for your patience and continued interest in our offerings.

  • How much is the shipping fee💰?     

Country Order Amount Shipping Fee Shipping Time
United States Over    US$ 9.9 Free 7-10 business Days
Under  US9.9 US $6.99 7-10 business Days
Canada/ New Zealand/Switerland/Mexico Over    US$69.9 Free 7-10 business Days
Under  US$ 9.9 US $7.59 7-10 business Days
Serbia/Brazil/Maldives/ Moldova/Puerto Rico/Kazakhstan/Egypt/Kuwait/Belgium/ Bulgaria/Denmark/Finland/India/Ireland/ Netherlands/Norway/Saudi Arabia/Slovenia/Austria/Czechia/Greece/ Portugal/Russia/Slovakia/ Sweden/Latvia /Georgia/ Republic of Armenia / Montenegro Under $79.00 US $15 10-12 business Days
Over US$79.99 Free 10-12 business Days
Colombia/Georgia/Kyrgyzstan/Peru/Iceland/  North Macedonia Over    US$ 1 US $30 7-10 business Days

         

         Notes📝:1.Shipping Time does not include a 2-5 days processing period required to process your order from the date your order is placed. For some pre-order items, it might take around 10-30 days to proceed.

             2.We sincerely apologize for any inconvenience caused. Unfortunately, we are unable to offer free shipping to certain countries or regions due to the high associated shipping costs on our end. For specific details regarding countries or regions excluded from free shipping, kindly refer to the checkout page. Your understanding in this matter is greatly appreciated.

             3.We will make every effort to deliver your package ASAP. However additional time may be required due to invalid addresses and custom clearance issues.

            4.Should your package not arrive within 30 days after you have placed your order, you must contact Customer Support within 30 days after your order was placed. Online service or email service is both available.

            5.Pls feel free to contact with us if you do need any support on shipping or delivery, our email address is service@plushshop.com

    • When will my order📦 be shipped?   

      For in-stock items, we typically dispatch orders within 1-3 days from the date of placement🔜. The estimated delivery time is within 10-14 days. If your order has not been shipped, please contact our customer service at service@plushshop.com for assistance.

      For pre-order items, kindly refer to the "product description" section to ascertain the pre-order timeline. Should your order exceed the specified duration without being shipped, please reach out to service@plushshop.com.

    • How can I track📍my order?   

      Upon the dispatch of your order, you will receive a tracking number via the shipping confirmation email. Please copy the provided tracking number and access the tracking information on https://www.17track.net/

       If you want ur local shipping number, please contact service@plushshop.com. 

      Should there be no updates in the logistics system for a period exceeding 7 days, this is considered abnormal. In such cases, kindly contact our customer service at service@plushshop.com.

    • How long it will arrive to me 📪?   

      Ordinarily, our standard delivery time spans 7-14 days. Should there be an absence of logistics updates for an entire week, which is considered abnormal, we kindly request you to contact our customer service at service@plushshop.com for further assistance.

    🎯Order Help

    • Is it necessary to create an account 🛍️ to place an order?   

      While it is not mandatory to create an account, for a more expedited checkout process, you have the option to proceed as a guest. However, if you opt to create an account, you gain the advantage of faster checkouts, access to your order history, and enhanced convenience for future purchases, as your details are securely linked to your personal account.

    • How can I pay for my order💳?

      📌Accepted Payment Methods:

      We are pleased to accept payments through various credit and debit card networks, including Visa, Mastercard, American Express, Discover, Elo, JCB, and UnionPay. Additionally, we offer the convenience of payment through PayPal, Shop Pay, Google Pay, and Apple Pay. Sorry we don’t accept COD so far.

      📌Payment Process:

      Upon placing your order, you will notice an authorization hold on your credit/debit card equivalent to the total amount of your order. As soon as your order is dispatched, the authorization hold will transition into a completed charge, and the payment will be captured. For those who choose PayPal as their payment method, the payment will be captured upon the confirmation of your order.  

      Should you have any further inquiries or require assistance regarding payments, please feel free to reach out to our customer service team at service@plushshop.com. We appreciate your trust in our services.🙈

    • Can I modify or cancel my order✅?   

      Certainly, modifications or cancellations are possible if your order has not yet been shipped. We can assist with changes to the address or items, as well as order cancellations.

      Regrettably, once the order has been shipped, address modifications are no longer feasible from our end.  However, you are welcome to initiate a return for a refund.

    • What should I do if there is an issue with my order❣️?   

      If you encounter any discrepancies such as missing items, receipt of an incorrect order, or damage to your plush, we kindly request you to promptly contact our customer service at service@plushshop.com.

      It is imperative to report any issues within 30 days of receiving your order.

    • What is the meaning of "unfulfilled"?        

      The term "unfulfilled" refers to the status of an order that has not yet been dispatched. Once your order has been shipped, the status will be updated to "fulfilled."

    🎯Returns&Refund

    • How can I initiate a return?    

      Returns are accepted within a 30-day period from the date of receipt for any reason, excluding customized items. To facilitate a return, ensure that the items being returned are in the same condition as delivered. Please be aware that we are unable to process exchanges.

      If the return is not due to a quality issue, we regret to inform you that the shipping cost for returning the order will be your responsibility. For the precise return address, kindly reach out to service@plushshop.com.

    • When will my money be refund?   

      📌Refund Process:

      Upon initiation of a refund, please be advised that the reimbursement to your card will be processed within 48-72 hours. In the event of holidays, the refund period may extend to 5-7 days, contingent upon your respective bank's processing times.

      📌Non-Receipt of Refund:

      Should you find that you have not received your refund within the stipulated time frame, we kindly request you to contact our customer service team at service@plushshop.com. They will be pleased to assist you further and address any concerns or queries you may have regarding the refund process.

      We appreciate your understanding and patience in this matter. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for choosing Plush Shop.💕